Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. In case of any complaint or query:
You may approach IA:
2. SEBI Grievance Redressal
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.
SCORES Mobile Application:
SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:
3. Online Dispute Resolution (ODR) Portal
ODR Portal could be accessed, if unsatisfied with the response.
Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.
ODR Portal can be accessed via the following link:
Escalation Process Summary
- Step 1: Contact Investment Adviser directly
- Step 2: Lodge complaint with SEBI via SCORES portal
- Step 3: Use ODR Portal for dispute resolution if unsatisfied